Dräger UK announce new all-in-one digital suite to raise the game in safety technology

Globally headquartered in Lubeck, Germany, the firm has a foothold across the UK with bases in Aberdeen, Blyth and Hemel Hempstead. It introduced Dräger Connect in 2023 and its usage continued to grow amid a rising desire in the sector for online efficiency and security.

The success of it has led to the subsequent launch of My Dräger which now combines the capabilities of the Dräger Connect’ portal, simplifying the customer experience by bringing together multiple tools, applications, and resources into a single secure platform.

Providing a solution to multiple logins and platforms, the new all-in-one digital suite will incorporate a range of integrated features, including enhanced visibility of maintenance activities and services, equipment and asset management functionality, and greater access to controlled technical documentation, user manuals and support resources.

The web-based application will also ensure easier navigation and an all-round improved user experience thanks to a digital ecosystem that has been created with the customers’ needs at its core.

Steven Horsfall-Thurgood, National Repairs Centre Manager at Dräger, said: "My Dräger represents an important step forward in how we support our customers and reflects our ongoing commitment to digital innovation and improving customer experience.

“We wanted to make our service journey easier, faster and more transparent by providing customers with a simple digital solution that enables them to return equipment for repair or calibration before receiving instant repair references and 24/7 visibility of the repair process. We’re proud that My Dräger does that and more.”

In what continues to be an economically challenging landscape for businesses across the sector, the advancement of digital technology that enhances working operations is high on customer demands.

The same can be said for the rising desire and requirement for existing product devices and technology to be repaired rather than disused and replaced at a higher cost, with My Dräger offering solutions to both of these needs.

Steven Horsfall-Thurgood added: “My Draeger helps customers save valuable time and costs while giving them greater confidence, flexibility, and visibility in managing their equipment. It also creates the foundation for future functionality and more secure compliance that will deliver even greater control and capability moving forward."

Statistics of Dräger’s previous Dräger Connect service showed that over 2000 requests had been made on the system, with that number set to continue to rise as My Dräger is rolled out.

In addition to a full suite of seamless asset management features, My Dräger will also include comprehensive support capabilities to ensure customers always have a transparent communication stream back to Dräger. They will also be able to explore demonstrations of other Dräger products and solutions within the web-app.

While already available for customers to use, the portal will continue to evolve and offer new services beyond what is already available. The full functionality of My Dräger will depend on customer access and agreements.